What methods of payment do you accept?
We accept: Visa, Mastercard, AMEX, Apple Pay, Google Pay.
Why was my credit card declined?
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this information. If you are still experiencing any difficulties, please send us an email with a screenshot of your payment page from checkout atย mail@blackgorilla.africa, so our Customer Care can look into this further.
Can I apply a promotion code to an order I already placed?
We cannot retroactively apply promotion codes to any orders. All codes must be entered at the time of checkout.
Are any items excluded from promotion codes?
For more details about a specific sale, please see the specific item product pages.
Questions about orders and shipping?
Please find detailed orders and shipping information on our Shipping Policy page.
Is Black Gorilla sold in stores?
Nope! Black Gorilla is An Online ONLY Shopping Experience.
Who do I contact for press inquiries?
For all press inquiries, please email mail@blackgorilla.africa
What countries do you ship to?
We currently ship to customers located in ๐บ๐ธ US and its territories ONLY. We do not ship to PO boxes or hotels.
What if you donโt ship to my country?
If you are located outside our current shipping range, please send an inquiry to Customer Care at mail@blackgorilla.africa We will notify you as soon as your country will be included within our shipping range.
I am an influencer, how can I promote Black Gorilla products?
We will be happy to partner with you through our Black Gorilla Influencer Program. Please visit our Affiliate Portal
FAQs Help Center
Care and Maintenance
African jewelry is known for its intricate designs and vibrant colors, making it a popular choice for many jewelry enthusiasts. To ensure your African jewelry pieces remain in top condition...
Care and Maintenance
African jewelry is known for its intricate designs and vibrant colors, making it a popular choice for many jewelry enthusiasts. To ensure your African jewelry pieces remain in top condition...
I can't find my confirmation e-mail
So, you just made a purchase online, booked a flight, or registered for an event, but you can't seem to locate your confirmation email. Don't panic! This is a common...
I can't find my confirmation e-mail
So, you just made a purchase online, booked a flight, or registered for an event, but you can't seem to locate your confirmation email. Don't panic! This is a common...
Track Your Order & Estimated Delivery
Have you ever ordered something online and found yourself constantly checking your email for updates on when it will arrive? With the advanced tracking systems available today, you can easily...
Track Your Order & Estimated Delivery
Have you ever ordered something online and found yourself constantly checking your email for updates on when it will arrive? With the advanced tracking systems available today, you can easily...
Our Materials
African jewelry is known for its vibrant colors, intricate designs, and rich cultural significance. One of the key elements that make African jewelry so unique is the variety of materials...
Our Materials
African jewelry is known for its vibrant colors, intricate designs, and rich cultural significance. One of the key elements that make African jewelry so unique is the variety of materials...